Shipping policy

SHIPPING

Where do you ship to?

We ship to the USA, Canada, United Kingdom, Most of the European Union, the Caribbean, Norway, Switzerland, Australia, and New Zealand. Please note there are certain packaging restrictions in some European countries and as such we are not shipping to several locations at this time. 

Where do you ship from?

We ship from St. Louis, Missouri, USA.

How quickly will my order be shipped?

  • Orders received Monday through Friday by 12:00 PM CST (Central Standard Time) are usually shipped out on the same day, otherwise they will be shipped on the next business day.
  • Occasionally, for large orders or complex items such as wedding dresses, your order may ship out in two or three days.
  • Express Shipping orders received by 10:00 AM CST Monday through Friday, will be shipped the same day.
  • Express Shipping orders received after 10:00 AM CST, or on Saturdays/Sundays, will be shipped the next business day.
  • No orders are shipped on US Federal Holidays.

  • Shipping Exceptions!!  - While we strive to maintain prompt order processing year round, occasionally we have a need to pause order processing and shipping if all of the shop staff are traveling out of town at the same time. This is pretty rare.  If processing/shipping will be delayed a notice will be shown on the top of each screen in the announcement bar, and on the checkout cart screens.  Sorry, but we cannot accommodate Express order delivery times when the shipping is on hold. 

How fast will my order arrive after it has been shipped?

Well... assuming there are no major storms in your area, active natural disasters, or other political events happening which may prevent postal delivery, the estimates are: 

Within the United States

  • Ground Advantage will usually arrive within 5 to 9 business days.
  • Priority Mail shipping will arrive in 3 or 4 business days based on your distance from a USPS hub in a major city. 
  • Priority Mail Express will arrive in 1 or 2 business days based on your distance from a USPS hub in a major city. Note: Priority Express is not guaranteed by USPS as "overnight service." 

    Outside of the United States

    The following are GENERAL ESTIMATES ONLY.  We have no control over a package once it leaves our shop. In our experience, the time can vary wildly depending on the country it is going to, and how fast that country processes incoming packages through Customs.

    • Priority Mail International Package Service -  This is the default for total package weight over 4 LBS, is estimated to arrive within 10 business days from the date of shipment. 
    • Priority Mail Express International Package Service -  Is estimated arrive within 7 business days from the date of shipment.

    What is the shipping cut off for Christmas?

    Within the USA - Orders must be placed by 12:00 PM CST on December 15th. 
    Outside the USA - Orders must be placed by 12:00 PM CST on December 1st.

    Average Times by Region

    In our experience, the average delivery times for standard International First Class Package Service are:

    • Canada - 6-10 business days
    • United Kingdom, Norway, most of the European Union, Australia and New Zealand - 12-15 business days
    • Certain countries in the EU such as Italy, Greece - 3 to 4 weeks

    Why does shipping outside the USA cost so much?

    We charge actual postage rates and USPS sets the rate. The rate is calculated during checkout and is based on size and total weight of everything being purchased. Every year the price of postage goes up and there is nothing we can do about it. We use USPS because it is the least expensive service available. The rate you are shown during checkout is the lowest possible rate to ship the item(s) to your country.  Specifically with vintage kimonos, they weigh on average 3 to 5 lbs each when packed. 

    Will I receive a tracking number for my order?

    Within the United States, all orders will have a tracking number. You will receive a shipping confirmation email with the tracking information.

    Outside of the United States, all Priority Mail and Priority Mail Express shipments will have a tracking number... Although, not all countries will diligently scan packages! Once a package leaves the USA there is no guarantee the receiving postal system will continue to scan it, therefore there are sometimes gaps in the tracking data. Sorry, we have no control over what a given postal service decides to do in this situation.

    What should I do if my order arrived damaged?

    Upon receiving your item, if you notice any damage to the packaging and garment, please contact us immediately with your full name and order #.  Do not discard the packaging. Photos of the damage to item and packaging may be required for insurance purposes.

    What should I do if my order has not arrived and it is past the time estimate?

    Please contact us immediately with your full name and order # so we can look into the situation with USPS.  

    Last updated: March 20, 2026.