Refund policy

 

What is your Return Policy?

• Certain Items are final sale, with no returns or exchanges:
  • Vintage Wedding Dresses - this is clearly noted in the product description, please read carefully.
  • All items in the SALE section.
  • Certain other items will be noted in the product description that they are being priced at a discount and sold as is. 
• All requests for return of any other item not listed above, will be reviewed individually. We are absolutely committed to good customer service so please do not hesitate to contact us if you have an issue with your order. We are happy to discuss it and work with you to come to a good solution so you are happy with your experience.
• Please do not automatically return something without contacting us first. We need to collect some information from you, and provide other information to you regarding the return.
• On approved returns, all items must be shipped back within 7 days of receipt, in the same condition in which they were purchased, with all ThisBlueBird tags attached.
• Returned Items must be unworn, unwashed, unaltered, and free from odors, perfume, deodorant marks, stains, or any condition not present at time of purchase.
• You are responsible for all return shipping fees and insurance. Items that are returned without insurance, and then damaged in shipment, will not be refunded.
• The original shipping charges, from when the order was sent to you, are not refundable.  
• Refunds will be processed through the original payment method, after the item has been received in our office.

Can I cancel my order?
Generally, no. Because we ship out most orders the same day or next day, it is usually too late to cancel it. If you need to cancel an order, please contact us as soon as possible after placing the order. If your order has already been shipped, you will have to wait for it to arrive, and then contact us to process a return and refund.

 

Last updated: March 20, 2026.